ABOUT ME
I am a Cloud Native Infrastructure Engineer with experience in various domains in the IT and Telecommunication Industry. I have experience working in SC cleared cloud environments.
My predisposition to take things apart and see how they work began as a child. This has evolved today into a fascination for all things pertaining to technology.
Experience
Openstack Infrastructure Engineer | (THG) July 2022 - Current
Administering four openstack regions running Kolla-Ansible Openstack. Maintaining the Ceph platforms including upgrades and disk replacements. Kernel upgrades and patching to the regions using ansible.
Openstack Infrastructure Engineer | (UKCloud) May 2018 - July 2022
Administering two openstack regions running RedHat TripleO using Ansible and Python. Performing upgrades to the openstack platform. Openstack platform scaleouts, adding compute nodes. Maintaining the CEPH storage clusters and performing updates / fixes. Ceph storage cluster scaleouts. Ceph disk replacements. Troubleshooting issues on the Openstack and Ceph clusters.
Senior Cloud Support Engineer | (UKCloud) May 2015 - May 2018
Provisioning openstack projects and helping setup customer environments. Customer escalations on the openstack and vmware platform. Providing training to the support and NOC teams. Troubleshooting customer network issues and implementing cisco firewall and routing changes on the infrastructure to allow customer access and routing. Improvements to the triage process for the pport teams.
Technical Service Desk Network Engineer | (Easynet) March 2013 - May 2015
Technical support / Customer service. Ticket Management. Fault diagnostics / Escalations. Service restoration. HSRP failover tests. Router configuration changes. Proactive network monitoring.
IT Support Technician | (Sommerset College) Jan 2013 - March 2013
Supported the college IT team by keeping the infrastructure up and running.
Second Line Desktop support | (Comet) Oct 2012 - Dec 2012
Provided telephone and remote support to end users who bought computers and tablets at comet.
Desktop Technician | (QSS Systems) Apr 2010 - Oct 2012
Telephone and on-site IT support for local buisnesses and schools. Troubleshooting Windows and Mac computers. Setting up and maintaining small office networks.